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TO SAVE LOG FILES

  1. Launch the UniMag Demo menu and make sure Save Log option is checked
    1. Note: you may need to press and hold one of the panel buttons beside the home button to reveal the menu

2. The application will now save autoconfig data and card swipe data

    1. If you are sending us the log files for evaluation, we would like you to run Start AutoConfig and record at least 3 card swipes


TO EMAIL LOG FILES

  1. Select Email option in the bottom right corner of the main interface
  2. This feature will automatically attach relevant log files and send to UniMag_Android_support@idtechproducts.com for troubleshooting/evaluation of device support
    1. make sure to include support@idtechproducts.com in the email's CC field before you send the email to automatically generate a support case number in our system


TO RELOAD THE LATEST CONFIGURATION (XML) FILE

  1. Upload the latest configuration file onto your mobile device by
    1. transferring the file from your computer to your mobile device through USB cable

      1. for more information, please see https://support.google.com/nexus/answer/2840804?hl=en

    2. OR emailing yourself the file and retrieving it from your mobile email client

  2. Open UniMag Utility and select Settings from the menu interface
    1. Note: you may need to press and hold one of the panel buttons beside the home button to reveal the menu

  3. Select Reload XML and navigate through folders to select the uploaded configuration (XML) file
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