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1. What information should I have before contacting Customer Support via email or phone?

  1. The following Information is required when contacting ID TECH for support: Model number of the product which can be found on the unit label located on bottom of most products, on the unit box or on the side of the chassis Description of the support needed or description of the symptoms encountered Your contact information with company name, your name, phone #, and email address if available
  2. It is helpful to provide the Time Zone at your location and the best time to contact you (our support team is in the Pacific Time Zone)

Product support for out-of-box failures:

  1. Contact your original supplier within 30 days of the purchase Contact ID TECH directly if it's more than 30 days from the date of purchase ID TECH can only provide warranty service on the products purchased from our resellers or distributors. If you need to return products for refund, please contact your original supplier.
  2. Refunds can only be issued to the products purchased directly from ID TECH or ITSCO

2. How to down load & install software/drivers: (using the Internet Explorer browser)?

  1. Locate the link for the software or driver that you want to download from this site. Right click on the link > highlight Save Target As > select Desktop in the Save In window > Click the Create New Folder Icon in the header > Type 'ID TECH xxx' as the new folder's name (replaced the xxx with the software or driver's name) > Click the Open button to go into this new folder >Click the Save button to save the downloaded file into the new folder > wait for the file to be downloaded completely, then exit the browser Locate & go into the ID TECH xxx new folder from Windows desktop, double click the downloaded file in it. A self-extracting archive window will pop up, click the Install button to extract the files (by default, the files will be extracted into the 'IDT xxx' folder) Locate the setup.exe file in the folder & double click on it to start software installation. Follow the prompt on screen to finish the installation process
  2. If the item downloaded is a driver, please locate the installation instruction document file from the extracted files, print it out and follow the instruction to install the driver correctly

3. How to setup HyperTerminal for RS232 interface reader testing

  1. From Start > All Programs > Accessories > Communications > Hyper Terminal to make a new connection (show below) 
  2. Type in a name (e.g. IDTECH RS232 Test) in the Name window above, then click the OK button
  3. In the window below, click on the drop down arrow next to the Connect using window and highlight the COM port number where the ID TECH serial product is connected, then click the OK button

  4. In the window below, select the 9600 (or the default baud rate for the unit being tested) in the bits per second window, select the Xon/Xoff in the Flow Control window, then click Apply and then click OK to launch the HyperTermal program.
  5. In HyperTerminal Window, Go to File > Properties & click on the Settings tab from the window below: 
  6. Click on the ASCII Setup button, check the options as showed below and click the OK button: 
  7. The HyperTerminal screen ready for testing: 

4. How to install downloaded drivers:

Follow the Driver Installation instruction:a. Extract or unzip the downloaded driver file b. Look for a document or txt file within the zip file for driver installation instructions c. If there is an instruction document, follow the detailed instructions steps to install the driver d. If no instruction document is available, download the product? User Manual and follow the instructions in the manual to install the driver

5. How do I identify a product by its Model Number designation?

Listed below are a set of examples for Product Identification by Model Number: (Please contact your supplier or ID TECH if the model that you have is not mentioned below).

a. Omni series reader:

Model number structure: WCR32x7-yzzXX

Where:

WCR - Indicates the Standard model of the Omni

x - Indicates the interface type (0 for TTL, 2 for RS232, 3 for keyboard, 9 for Wiegand)

y - Indicates the barcode readability (5 for no b/c capability, 6 for Visible Red b/c reader, 7 for infra-Red b/c reader)

zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 00 for no magnetic readability)

XX -Indicates if it's a USB or sealed version (U for USB reader, C for weatherized version, S for sealed version barcode reader, US for sealed version USB barcode only reader, UC for weatherized USB version) 


b. MiniMag series magnetic card reader:

MiniMag Model number structure: IDT33x1-zzXX

Where:

IDT - Indicates the Standard model of the MiniMag x - Indicates the interface type (0 for TTL, 2 for RS232, 3 for keyboard) zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 02 for track 2 only) XX -Indicates if it is a USB interface, the color of the housing or other feature (U for USB interface reader, B for black color housing, X for cable exist from the bottom instead of the side) Model number structure:

 

MiniMag II series

Model number structure: IDMB-33x1zz-XX

Where:

IDBM - indicates the Standard model of the new generation of MiniMag

x - Indicates the interface type (0 - TTL, 2 - RS232, 3 - ps/2 keyboard wedge, 4 - USB-KB, 5 - USB-HID, 6 - USB-CDC, 7- RS232 PortPowered )

zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 02 for track 2 only)

XX -Indicates custom features (B -black housing, G-Generic, X-Cable exit from bottom, C -conformal coating, E -ESD protected, H -High wear head, and other indicate custom setting) 


c. EasyMag series magnetic card reader 

Model number structure: WCR33x1-zzQXX

Where:

WCR and the Q - indicate the Standard model of the EasyMag

x - Indicates the interface type (0 for TTL, 2 for RS232, 3 for keyboard)

zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 02 for track 2 only)

XX -Indicates if it is a USB interface, the color of the housing or other feature (U for USB interface reader, B for black color housing, X for cable exist from the bottom instead of the side) 


d. EconoScan CCD Hand Held barcode scanner 

Model number structure: IDT4439U is the EconoScan without cable attached

This is a multi-interface scanner, it supports different interfaces depending on the configure settings and the cable attached) 

M/N: IDT4431-4(B) is the EconoScan with a keyboard wedge interface cable. (B at the End indicates the scanner is in black color)

M/N: IDT4431-4U(B) is the EconoScan with a USB keyboard emulation interface cable. (B at the End indicates the scanner is in black color) 

M/N: IDT4421-4-110/5 is the EconoScan with a RS232 interface cable & 5 volt DC power adaptor 

CAB601-1 is the beige color USB/Keyboard emulation interface cable 

CAB601-8 is the black color USB/Keyboard emulation interface cable

Spectrum series insert type card reader/writer

Model number structure:  SPT2-8yx5-Tzz-1**0&-0#

Where: 
SPT2 - Indicates the Standard model of the Spectrum II series insert type

y -Indicates the magnetic or smart card capability ( 3 -mag only, 5 -smart card only, 8 ?mag & smart card capability)

x - Indicates the interface type (0 - TTL, 1- Mag only USB/RS232, 2 - Mag only RS232, 4 -USB/RS232 for Hybrid or smart card only, 6 -PS/SC for Hybrid or samrt card only, 8 -RS232 for Hybrid or smart card only)

zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 02 for track 2 only)

** - Indicates if it the latch or gate option is implemented. (N- not implemented, L-Latch available, G -Gate available)

& - for weatherized option (N- not implemented, C ?conformal coated)

# - for special custom feature (C -indicates card present Switch available)

Model number structure: SPT3-yx5-zz-1**0&-0#Where:

SPT3 - Indicates the Standard model of the Spectrum III series insert type

y -Indicates the magnetic or smart card capability ( 3 -mag only, 5 -smart card only, 8 -mag & smart card capability)

x - Indicates the interface type (3 -Keyboard wedge Mag only, 4 -USB RS232 for None Mag Only unit, 5 -USB/CDC, 6 -RS232/PCSC for Non Mag only unit, 7 -USB HID KB for Mag Only unit, 8- RS232 interface 9 USB/PCSC for None Mag Only unit)

zz - Indicates the number of magnetic tracks can be read (12 for track 1 & 2, 33 for track 1, 2 & 3, 02 for track 2 only)

** - Indicates if the latch or gate option is implemented. (N- not implemented, L-Latch available, G-Gate available) & - for weatherized option (N- not implemented, C -conformal coated)

# - for special custom feature (C -indicated card present Switch available)

Magnetic encoder

Model number structure: IDWA33x3(XX) Where:

x indicates the interface type (2 for RS232; 6 for USB serial)

XX Indicates the tracks can be encoded (12 for track 1 & 2, 33 for track 1, 2 & 3) 

VersaKey POS Keyboard

Model number structure: IDKA-23x1zzXX Where:

IDKA - Indicates the Standard model of the VersaKey keyboard

x - Indicates the interface type (3 - ps/2 keyboard, 4 - USB keyboard)

zz - Indicates the number of magnetic tracks can be read (12 - track 1 & 2, 33 - track 1, 2 & 3, 02 - track 2 only)

XX - Indicates the variations from the standard unit configuration (B -Black color, D-German, F -French, G -Generic P -Portuguese, S -Spanish, U -US Small Enter Key, W -Beige color)

6. Putty FAQ

On a Windows PC with OS version newer than Windows XP, it does not have any Hyper Terminal program by default. Putty is a free tool which can be downloaded that will allow you to create a terminal connection to test the function of and send commands to RS232 hardware. To download the Putty visit: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

Download the binary to get Putty, it is a simple executable as seen below on the website:

It is the putty.exe as circled above. Once you have the file, place it on the desktop or some easy to find location and run it. there is no .zip it is a direct executable. After you open it, you will see the screen below:

To connect to a serial device, choose the Serial radio button under the Connection type. If your device is on a different port than COM1, type in the correct number by replacing the text (the COM port assignment can be found in device manager). The baud rate may also be changed from this screen.

If you want to configure the other settings, choose the option named Serial in the Connection menu. Here you can also choose the COM port and configure the serial line.

Now you may want to change some of the settings. By default, you cannot see text you type and output from the reader ending a carriage return will just go back to the start of the line. To change this use the below settings:

Click "Implicit LF in every CR" and "Force on" for both the Local echo and Local line editing. This will make the reader output drop to the next line if it ends with a carriage return as normal, as well as allowing you to see the data you type and the cursor will go to the next line when you press enter yourself. Once you have selected these settings, choose the Apply to set them.

Once you have the proper configuration, press the Open from the Serial or the Session page and you will see a black screen:

This is where you can send and receive data to the device. If at any time you need to return to a previous menu, right click anywhere on the blue menu bar at the top and choose Change Settings to reopen the menu. Here, choose the Terminal menu item.

You can make any changes as described previously once you are back in the menu.

See also: