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Whats is the URL (web address) to ID TECH's Customer Support Portal?

https://atlassian.idtechproducts.com/jira/servicedesk/customer/portal/3/create/7

or 

https://atlassian.idtechproducts.com/portal 

How do I get an account so I can submit and manage my tech support cases online?

Click the following link: Sign up for an account

Can I review all my cases even after they have been closed?

Yes, once you log in look in the upper right corner for "Requests" click it, then choose All requests. You may want to change the filter from "Open Requests" to "Any Status"

I don't remember my login. Can you help?

Yes, click the Forgot your password? link. Then provide your username. It should be your email address. You will receive an email with instructions.

I don't know which email address I used. Can you Help? 

Yes, send and email to support@idtechproducts.com. Let us know you name or possible emails and we can look up your account's username.

I forgot my username. Can you help?

Yes, the user name should be your email address. If your still  not able to login, send an email to support@idtechproducts.com. Let us know you name or possible emails and we can look up your account's username.

Can I re-open an issue that was previously closed?

Yes, once you log in look in the upper right corner for "Requests" click it, then choose All requests. You may want to change the filter from "Open Requests" to "Any Status". Find the issue you would like to re-open. Select the issue.  Find the   "Reopen Issue" link.

How can I change my password for the portal?

Change password

How can I change the way my name is displayed? How do I edit my profile?

Edit your profile